This website collects some information about users to enhance performance and speed. We do not sell or share any of this information with any outside parties.
The client shall pay for all invoices and balances due within (30) thirty days unless otherwise agreed upon. Any overdue payments are subject to finance charge and will incur an additional fee equal to (%10) ten percent of the total amount due until the balance if paid in full.
Certain projects and services require a half of the total cost down-payment and will be held in a work queue until that payment is made.
AK Group LLC (herein referred to as “We”) provides professional services which are delivered to clients via variety of venues. In most cases we will work with clients on mutually agreeable payment methods and terms. Below we have outlined a simplified way we deal with returns and refunds in our business practices.
Bulk of AK Group LLC’s services provided to clients are intellectual property or consulting services and are billed for after these services have been rendered. Client has an opportunity to review the invoices and if in disagreement to modify it. However we do not provide refunds on paid invoices for consulting services rendered.
In some cases AK Group LLC will provide client with product accompanied with consulting service pertaining to that product to accomplish a given objective. This service is billed with the product provided separately from the consulting service. If client is seeking a refund for this type of service we will refund the product within 30 days of delivery, however the consulting services rendered will not be refunded.
In cases where a product such as website/app/script/software or any other form of intellectual property product is being provided by AK Group LLC a refund will be given within 30 days of purchase if significant issue or bug is found and is not corrected by a mutually agreed deadline.
HARDWARE/SOFTWARE REPAIR OR REPLACEMENT
Upgrading or replacing hardware or software normally requires on-site service. Fees do not include the cost of new or replacement hardware, software, cabling or other equipment that may be required to perform services under this agreement. Client will be quoted a price for new or replacement equipment prior to installation, and will sign a work order therefore and be billed separately.
HELPDESK/ REMOTE SUPPORT
For several clients, a private, secure helpdesk software will be deployed. This software allows us to securely receive technical support issues and requests as well as securely communicate with clients. In most cases tickets submitted via the helpdesk are dealt with within 24 to 48 hours. Once a support ticket request is submitted our support specialist reviews it and assigns it a priority and type. In many cases support desk tickets can be resolved remotely and are billed as such.
The cases determined to be in need to be dealt with hands-on or on site are handled accordingly. Depending on an initial agreement with us, a client may incur a charge monthly quarterly or annually, or a helpdesk access may be provided free of charge depending on the agreed terms. Ticketing system is meant to supplement the technical support but not to replace access to a hands-on facility support. In some cases ticketing system is used to only facilitate and log repairs and not used as a remote support tool. This determination is made on case-by-case basis and can be adjusted throughout the length of the contract. If we determine that a client is misusing or is not benefiting from the ticketing system we may discontinue the use of this system with notice and appropriate price adjustments if necessary.
MODIFICATIONS TO TERMS OF SERVICE AND SERVICE
We proactively review our ongoing service and support agreements to ensure that our clients are receiving the best value for their investment. As such we reserve the right to adjust our service agreements if significant change in scope and quantity of service and/or support needed is detected. We will give appropriate notice to the parties involved and the client will be able to discontinue services or continue at a new level.
LIMITATIONS TO SERVICE
We shall not be held liable for any failure or delay in performance due to any cause beyond our control. Additionally we reserve the right to refrain from providing the services ordered and instead refund customers payment wholly or in part on the bases that the minimum system requirements are not met or the technical needs including wiring or overcoming physical or technical barriers or other requirements of the customer are unusual or extensive and beyond the scope of these service terms as determined by us.
BASIC MAINTENANCE AND SUPPORT FOR ELIGIBLE HARDWARE
We will work with the manufacturers of any eligible device to troubleshoot and solve any problems that may arise throughout it’s deployment for the length of no more than three years from the date of installation at the current hourly rate specified in this proposal. We will further facilitate and advise a client on any need to replace or repair eligible equipment, or acquire new equipment as the need arises. The service and/or support for these devices will adhere to the standard and/or contracted extended manufacturer warranty that exists on any eligible devices and will vary between devices. We do not take responsibility for any malfunction or loss of business that may arise from any of device failure. Any repair cost, shipping and any other fees that may be acquired during maintenance and support of these devices shall be paid by the client. We do not make any claims as to reliability of any individual device or the overall systems as a whole.
By accessing and using AK Group’s website (www.akgroup.net) or by downloading materials from AK Group website or using any of the services we offer, you agree to abide by the terms and conditions of use detailed below. If you do not agree to be bound by these terms and conditions of use, please refrain from using AK Group website and/or services.
Use Of The Site
References to “we”, “us” or “our” throughout this Website (‘the Site’) pertains to AK Group which operates the Site.
There is no charge imposed by us for accessing the Site but you are liable to pay the cost of the communications link you used to visit the Site.
Access to the Site may be suspended, restricted or terminated any time. We cannot guarantee that the Site will be error-free and we are not to be held liable for unavailability of the same.
The content of the pages on the website are for general information and use only. It is subject to change without notice.
Neither AK Group nor any third party provides any warranty or guarantee to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the website for any particular purpose.
AK Group shall not be in any way liable for any inaccuracy, error, defect or fault related to the information and materials found or offered on the website.
Use of any information or materials on the website is entirely at User’s own risk, for which AK Group shall not be liable.
It shall be User’s own responsibility to ensure that any product, service or information available through the website meets the User’s requirements.
Unauthorised use of the website may give rise to claim for damages and/or it will be a criminal offence punishable under the applicable penal law.
Links to other websites
AK Group makes no representation of any other websites that you may access through AK Group’s website or which may be linked to AK Group’s website. We are not responsible for the privacy practices of other websites linked from AK Group’s website. Users are required to read the privacy policies or statements of other such websites they visit. Any concern regarding any external link should be directed to the website administrator of the site concerned.
All rights related to the Site design, text, graphics and other content, the selection and arrangements are licensed to AK Group. The content of this website is protected by international copyright laws and other intellectual property rights. All company names and logos mentioned in this website are the trademarks, service-marks or trading names of their respective owners, including us. You may not modify, copy, reproduce, republish, upload, post, transmit or distribute by any means or in any manner, any material or information on the website or downloaded from this website including but not limited to text, graphics, video, messages, code and/or software without our prior written consent, except where expressly invited to do so.
AK Group respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us by e-mail at firstname.lastname@example.org
Advertising & Sponsorship
The Site may contain advertising and sponsorship. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion in the Site complies with international and national laws. We will not be held responsible for any error or inaccuracy in advertising material.
We understand the importance of confidentiality to the successful planning, establishment and running of your business. Therefore, we will not use, divulge or communicate to any person, except as may be required by law or any legal or regulatory authority, any confidential information concerning the business or affairs of any customer, prospective customer, or supplier of AK Group, or any of our international distributors. All of us shall endeavor our best to prevent the publication or disclosure of any confidential information concerning such matters.
Applicability Of Materials
We have done our best to ensure that our website complies with international laws. However, we make no representations that the materials on our website are appropriate or available for use in all international locations. Those who visit our website from other locations do so, on their own initiative and are responsible to comply with all applicable laws. If you use our website, browse it or use any material or content or services offered through our website violating any applicable law in your jurisdiction(s), you are not authorized to view or use our website and you must exit immediately.
Access To Password Protected Areas
Access to and use of specific areas of this website requiring a password is restricted to authorized users only. These areas are regulated by a separate legal agreement between AK Group and the user. Unauthorized access will be prosecuted.
We encourage feedback on how to improve this website. Feedback may be e-mailed to email@example.com. Any feedback hence received shall be deemed to be non-confidential and AK Group has the right to use such information in any way we deem to be fit. Users therefore agree that any information provided to us shall not contain defamatory, offensive, threatening, obscene, harassing, infringing or otherwise unlawful material or proprietary material. We shall not be held liable for any such material and we reserve the exclusive rights to remove it from the website without liability.
If the user wants to post any content on the website, he/she should refrain from uploading any posting or postings which contain any viruses or other contaminating or destructive devices. We strive to ensure that our website is free from any such viruses/ devices or features but we give no warranty to that effect and will accept no liability whatsoever for any loss or damage suffered by the user.
Use of this website and any dispute arising out of its use are subject to the laws of State of Michigan in United States. Any legal action or proceedings related to or arising out of this Terms and Conditions shall be settled in the courts and/or tribunals in Berrien County in the State of Michigan in United States.